Telephone Sales Skills

Professional sales techniques are often overlooked by sales people yet it is impossible to over emphasise the importance of professional telephone skills.

Part of the problem sales representatives encounter is that they automatically assume they are proficient at this form of selling as we all have "general" phone skills.

Unfortunately many sales opportunities are lost within the first 5-10 seconds of a call and it's likely the representative is unaware of the reasons they "lost the sale".

Sales Training Australia works with sales teams, help desks, customer care centres nationally in order to fine tune telephone skills and increase the chances of a successful sale.

Due to the often repetitive nature of telephone sales it is imperative that a variety of techniques be implemented to keep your sales staff motivated.

Professional Telephone Sales ...

	Understanding The "Anatomy" of a Sales Related Telephone Call
	Telephone Do's and Don'ts
	The First 10 Seconds - Gaining the Clients Interest
	Understanding your Voice, Tone, Cadence and Intonation
	Telephone Sales - Power Words and Phrases
	Dealing with Objections
	Cold Calling - The Golden Rules
	Voice Reading - What is the Client Really Saying?
	Dealing with Hostile Clients
	Inbound v Outbound Calls
	Upselling and Cross Selling Techniques

More Information?

Call your Sales Training Australia office today to discuss your firm's specific needs and concerns.
We would be pleased to email an obligation free quotation.